Privacy Policy

Basic Information on Data Protection

Responsible TRIWUU BUYING, S.L.
Purpose Commercial communications related to our services
Legitimation Express consent and legitimate interest
Recipients No data will be transferred to third parties, unless legally required.
Rights Access, rectify and delete data, as well as other rights, as explained in additional information

In TRIWUU we work to offer you through our products and services the best possible experience. In some cases, it is necessary to collect information to achieve this. We care about your privacy and we believe we should be transparent about it.

Therefore, and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter, “GDPR”) on the protection of individuals with regard to the processing of personal data and the free movement of such data, and the LAW 34/2002, of July 11, Services of the Information Society and Electronic Commerce (hereinafter, “LSSI”), TRIWUU BUYING, S.L. informs the user that, as the data controller, will incorporate the personal data provided by users in an automated file.

Our commitment begins by explaining the following:

  • Your data is collected to improve the user experience, according to your interests and needs.
  • We are transparent about what data we collect about you and why we collect it.
  • Our intention is to provide you with the best possible experience. Therefore, when we use your personal information, we will always do so in compliance with the regulations, and when necessary, we will ask for your consent.
  • We understand that your data belongs to you. Therefore, if you decide not to authorize us to process it, you can ask us to stop processing it.
  • Our priority is to ensure your security and to treat your data in accordance with European regulations.

If you would like more information about how your data is handled, please see the different sections of the privacy policy below:

Who is responsible for the processing of your personal data?

Identity: TRIWUU BUYING, S.L.

Registered office: C/ Iparraguirre 65 1º izda.

C.I.F. No.: B10938264

Email: info@triwuu.com

TRIWUU has appointed a Data Protection Officer or an internal contact person within its organization. If you wish to make an inquiry regarding the processing of your personal data, you can contact him by email info@triwuu.com.

What personal data do we collect?

The personal data that the user may provide:

  • Name and Surname
  • Telephone number
  • Address and Zip Code
  • E-mail address
  • Location
  • IP address, date and time you accessed our services, internet browser you are using and data about the device’s operating system.

In some cases, it is mandatory to fill out the registration form to access and enjoy the product offerings on the web; also, not providing the requested personal data or not accepting this data protection policy means the impossibility to subscribe, register or participate in any of the promotions in which personal data are requested.

Why and for what purpose do we process your data?

In TRIWUU we process the information provided by the interested parties for the following purposes:

  • Manage the sending of the information requested, as well as any other query you may have that is not subject to the conditions of the Web site or the contracting of the service.
  • Manage the purchase and acquisition of products online.
  • Develop commercial actions and perform the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and information tasks. We may contact the requesting users through the data provided, either by Telegram or WhatsApp, to provide the information consulted. Also, the steps and information necessary to proceed with the claim, and communications can be made via Telegram or WhatsApp in order to have a more agile and accessible communication for users, and being necessary, to process the query. Develop and promotional activities that can be organized.
  • In some cases it will be necessary to provide information to the Authorities or third party companies for auditing purposes, as well as to handle personal data from invoices, contracts and documents in order to respond to claims from customers or Public Administrations.

We inform that the personal data obtained as a result of your registration as a user will be part of the Register of Activities and Processing Operations (RAT) where TRIWUU BUYING, S.L. is the owner, which will be updated periodically in accordance with the provisions of the RGPD.

What is the legitimacy for the processing of your data?

The processing of your data may be based on the following legal bases:

  • Consent of the interested party for the contracting of services through contact forms, requests for information or registration in e-newsletters (subscription to our Blog).
  • Legitimate interest for the processing of our customers’ data in direct marketing actions and express consent of the data subject for all matters relating to automatic assessments and profiling.
  • Compliance with legal obligations for fraud prevention, communication with public authorities and third party claims.
How long do we keep your data?

The processing of data for the purposes described above will be kept for the time strictly necessary to fulfill the purpose of collection (for example, for the duration of the business relationship), as well as for the fulfillment of legal obligations arising from the processing of the data.

To which recipients is your data communicated?

In some cases, only when necessary, TRIWUU will provide user data to third parties. However, data will never be sold to third parties. External service providers (e.g. payment providers or delivery companies) with whom TRIWUU works may use the data to provide the corresponding services, however, they will not use such information for their own purposes or for transfer to third parties.

The website will allow the option to search for other users by nickname, phone number and e-mail address, to send a friend request and add other users to your friendship network. Users will be able to decide to accept or decline requests. Your friends will be able to view purchases made and products marked as favorites if you authorize them to do so, while users outside the friendship network will not have access to any of the information listed above.

In this case TRIWUU, communicate your data, in order to enjoy and communicate with the company to make any inquiry or information of their services, through WhatsApp and Telegram, which act as responsible for the data they collect, which are stored in their systems and records of Activity. For more information about its privacy policy you can consult here; https://www.whatsapp.com/legal/privacy-policy/?locale=es_LA or at https://telegram.org/privacy?setln=es.

TRIWUU endeavors to ensure the security of personal data when it is sent outside the company and ensures that third party service providers respect confidentiality and have appropriate measures in place to protect personal data. These third parties are obliged to ensure that the information is treated in accordance with data privacy regulations.

In some cases, personal data may be required by law to be disclosed to public bodies or other parties, only what is strictly necessary for the fulfillment of such legal obligations will be disclosed. Personal data obtained may also be shared with other group companies.

Where is your data stored?

In general, data is stored within the EU. For data that is sent to third parties outside the EU, we will ensure that they offer a sufficient level of protection because they have Binding Corporate Rules (BCR).

What rights do you have and how can you exercise them?

You can address your communications and exercise your rights by sending a request to the following e-mail address: info@triwuu.com.

Under the provisions of the RGPD you can request:

  • Right of access and rectification (Art.15 and 16 RGPD and 13 and 13 and 14 LOPDGDD): The user has the right to obtain information about TRIWUU personal data and for what purposes they have been used. And the user also has the right, at any time, to request a correction of any inaccurate or incomplete personal data.
  • Right to erasure and to be forgotten (Art. 17 RGPD and 15 LOPDGDD): The user has the right to obtain the erasure of personal data concerning him/her when the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed. If at any time you have given your consent, for the processing of personal data, there will always be the possibility to withdraw such consent for any future processing that depends on it.
  • Right to limit the processing: The user has the right to request the limitation of the processing of personal data, in which case TRIWUU would only keep them for the exercise or defense of claims.
  • Right to object (Art.21 and 22 GDPR and 18 LOPDGDD): The user has the right to object to the processing of his data according to the terms provided in Article 21 and 22 of the GDPR. TRIWUU informs the user that even if the user objects to certain processing, TRIWUU may continue such processing if it is based on another legitimate basis, e.g. to provide services or to fulfill legal obligations.
  • Right to portability (Art.20 RGPD and 17 LOPDGDD): in some cases, you may request a copy of personal data in a structured, commonly used, machine-readable format for transmission to another data controller.
  • Right not to be subject to individualized decisions: you may request not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or significantly affect the data subject.

In some cases, your request may be denied if you request deletion of data necessary to comply with legal obligations.

Also, if you have a complaint about the processing of your data, you can file a complaint with the data protection authority.

Who is responsible for the accuracy and veracity of the data provided?

The user is solely responsible for the accuracy and correctness of the data included, exonerating TRIWUU from any liability in this regard. Users guarantee and respond, in any case, the accuracy, validity and authenticity of the personal data provided, and undertake to keep them updated. The user agrees to provide complete and correct information in the registration or subscription form. TRIWUU reserves the right to terminate the contracted services that had been concluded with users, in the event that the data provided are false, incomplete, inaccurate or not up to date.

TRIWUU is not responsible for the veracity of the information that is not of its own elaboration and of which another source is indicated, so it does not assume any responsibility for hypothetical damages that may arise from the use of such information.

TRIWUU reserves the right to update, modify or delete information contained in its web pages and may even limit or deny access to such information. TRIWUU is exonerated from liability for any loss or damage that the user may suffer as a result of errors, defects or omissions in the information provided by TRIWUU provided it comes from outside sources.

Likewise, the user certifies that he/she is over 14 years of age and that he/she has the necessary legal capacity to consent to the processing of his/her personal data.

How do we handle personal data of minors?

In principle, our services are not specifically directed to minors. However, in the event that any of them are directed to minors under fourteen years of age, in accordance with Article 8 of the RGPD and Article 7 of the LO3/2018, of December 5 (LOPDGDD), TRIWUU will require the valid, free, unequivocal, specific and informed consent of their legal guardians to process the personal data of minors. In this case, the ID card or other form of identification of the person giving consent will be required.

In the case of persons over fourteen years of age, data may be processed with the consent of the user, except in those cases in which the law requires the assistance of the holders of parental authority or guardianship.

What security measures do we apply to protect your personal data?

TRIWUU has adopted the security levels of protection of Personal Data legally required, and tries to install other additional technical means and measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data provided to TRIWUU.

TRIWUU is not responsible for hypothetical damages that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by reasons beyond TRIWUU’s control; delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, the Internet system or other electronic systems, as well as damage that may be caused by third parties through unlawful interference beyond the control of TRIWUU. However, the user must be aware that Internet security measures are not impregnable.

Links to other websites

On the website www.triwuu.com there may be links to other websites. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of that website, TRIWUU disclaims any responsibility for its privacy policy.

How do we use cookies?

TRIWUU website and RRSS use cookies, in order to optimize and customize your navigation through it. Cookies are physical files of information that are hosted on the user’s own terminal, the information collected through cookies is used to facilitate user navigation through the portal and optimize the browsing experience. The data collected through cookies may be shared with the creators of the same, but in no case the information obtained by them will be associated with personal data or data that can identify the user.

However, if you do not want cookies to be installed on your hard drive, you can configure your browser to prevent the installation of these files. For more information, please see our Cookie Policy

Can the privacy policy be changed?

This privacy policy is subject to change. We recommend that you review the privacy policy from time to time.