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FREQUENT QUESTIONS
REGISTRATION AND PROMOTIONS
You can register from the “Login” section. You can also register directly at the time of placing your order, filling in all the required data just before finalizing the payment.
No, you can purchase without registering.
The discount vouchers can be redeemed in the field provided in the shopping cart.
ORDERS
Orders are placed online. You can browse the website and add the products you are interested in to your basket. Follow the instructions to complete your registration and payment online. Once your order has been successfully placed, you will receive a confirmation email.
If you have purchased products that require cold storage, make sure that the delivery address has cold storage to keep them in optimal conditions.
If you have any doubts or questions about your order you can contact us by email at info@triwuu.com or by calling 944771444 from Monday to Friday from 9:00 to 17:00h.
It depends on each producer. You will see this information reflected in the product detail.
You can modify and cancel the order through any of our contact means as long as the order has not left the producer’s facilities.
The purchase can be made individually or in a group. The group can be open and other strangers can join it or closed and only people who are invited can join it.
SHIPPING AND RETURNS
Shipping costs vary according to producer, volume of purchase and destination.
The detail of the expenses will be reflected in the shopping cart.
Triwuu delivers in mainland Spain. In the Balearic and Canary Islands we only accept orders for room temperature products.
Delivery time varies according to destination and will be reflected in the shopping cart.
Your order will be shipped to the address you specify when placing your order.
Contact us by email at info@triwuu.com or by phone at 944771444 from Monday to Friday from 9:00 to 17:00h. and we will give you a personalized solution.
Contact us by email at info@triwuu.com or by calling 944771444 from Monday to Friday from 9:00 to 17:00h. and we will give you a personalized solution by refunding the amount, replacing the product or sending you a voucher for your next purchase in Triwuu.
Yes, within 14 days of delivery unless the product is perishable.
You can contact us at info@triwuu.com.
PAYMENT METHODS
We accept payment with:
- Credit or debit card: Visa, Visa Electron, MasterCard and Maestro.
- PayPal.
- Gpay and Applepay
Yes, when making the payment through the secure payment gateway, the system will automatically verify that the card is activated for Secure Electronic Commerce. It will then connect to the issuing financial institution, which will ask the buyer to authorize the transaction by means of a personal authentication code. The transaction will only take place if the credit card issuing bank confirms the authentication code and the card will then be charged. Otherwise, the transaction will be rejected.
The card may be being rejected for one of these reasons:
- The card may be expired. Check that your card does not exceed the expiration date.
- The card’s limit for purchases may have been reached. Check with your bank.
- It is possible that some of the information entered is incorrect. Check that you have filled in all the required fields with the correct information.
- When making the payment through the secure payment gateway, the system will automatically verify that the card is activated for Secure Electronic Commerce. It will then connect to the issuing financial institution, which will ask the buyer to authorize the transaction by means of a personal authentication code. The transaction will only take place if the credit card issuing bank confirms the authentication code and the card will then be charged. Otherwise, the transaction will be rejected.
Yes, please contact us by email at info@triwuu.com, indicating the order number and the details of the company you wish to invoice.
GROUP PURCHASING
We accept payment with:
- Credit or debit card: Visa, Visa Electron, MasterCard and Maestro.
- PayPal.
- Gpay and Applepay
Yes, when making the payment through the secure payment gateway, the system will automatically verify that the card is activated for Secure Electronic Commerce. It will then connect to the issuing financial institution, which will ask the buyer to authorize the transaction by means of a personal authentication code. The transaction will only take place if the credit card issuing bank confirms the authentication code and the card will then be charged. Otherwise, the transaction will be rejected.
The card may be being rejected for one of these reasons:
- The card may be expired. Check that your card does not exceed the expiration date.
- The card’s limit for purchases may have been reached. Check with your bank.
- It is possible that some of the information entered is incorrect. Check that you have filled in all the required fields with the correct information.
- When making the payment through the secure payment gateway, the system will automatically verify that the card is activated for Secure Electronic Commerce. It will then connect to the issuing financial institution, which will ask the buyer to authorize the transaction by means of a personal authentication code. The transaction will only take place if the credit card issuing bank confirms the authentication code and the card will then be charged. Otherwise, the transaction will be rejected.
Yes, please contact us by email at info@triwuu.com, indicating the order number and the details of the company you wish to invoice.
REMUNERATIONS
Each product purchased has a defined amount for sharing it once you have purchased it. This amount will be credited to your piggy bank whenever someone purchases the product with your link.
The money will be reflected in your piggy bank at the moment the other party purchases your recommended product, but it will only be available after 14 days of delivery, when the purchase is actually effective.
Opinions about TRIWUU
Our clients give us feedback about their experience with us.
Jose
“TRIWUU’s customer service is top 10, a luxury that very few companies possess.”
Jose
“TRIWUU’s customer service is top 10, a luxury that very few companies possess.”
Jose
“TRIWUU’s customer service is top 10, a luxury that very few companies possess.”
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